FAQ
What makes you different from other plant companies?
We don’t see ourselves as a business. Our mission is to make the world a happier, better and greener place. We think delivering houseplants is a good start.
Do you really plant 5 trees for every order?
Yes, we have an API installed on our website which automatically plants trees with Ecologi when an order is made. Our slogan is ‘Create a Jungle’ and we are on a mission to make the world a greener place. We are always looking to do more and when we get the chance to travel, we’re hoping to see our impact first hand. Sometimes we save our trees for a big project where we can help first hand. This isn't just about short term carbon offsetting. This is about long term biodiversity, rebuilding and conserving our planet!
Covid-19
What changes have you made for a safer delivery?
Delivering your plants to you is our top priority. We have implemented social distancing in our office and our team is working from home whenever possible. Our postage carrier has also implicated contact free delivery.
Plant care
Do you have any information on caring for my plant?
Yes we do! On each individual plant page we have a summary of how to look after each specific plant. We will tell you about watering, light and humidity. This will help to get you started.
We also have specific plant care documents on our website. CLICK HERE
Do you have any plants that will purify my home?
Absolutely, many houseplants not only look great but are also busy at work making the air in your home as clean as possible. Check out our ‘Air Purifying Machines’.
Can I put my plant in a room with no windows?
While some plants thrive in lower light conditions, all plants need some light to survive. Check out our top 5 best shade loving plants. (Snake plant, ZZ Plant, Palm, Cast Iron Plant, Peace Lily)
Do you have any plants for my office?
Yes, we’d love to brighten up your work space. Check out our office plants HERE.
I’m a complete plant beginner. Which plants are right for me?
We were all beginners once. We have so many low maintenance plants to choose from which are perfect for beginners. Check out our ‘Pretty hard to kill plants’
I think my plant is dying! Help!
We’re here to help. Send us an email info@quercusnursery.co.uk and we can help assist you further.
The most common reason for dying plants is overwatering. If your plant is turning yellow, this is due to overwatering. Always feel the soil of your houseplant before you water to make sure it is dry.
Are your plants pet safe?
This does vary depending on the plant. We have an entire section on pet safe plants. We want to make sure the furry members of your family are safe. Find our range of pet safe houseplants HERE.
Orders
Can I cancel or edit my order?
Yes, for most orders we can edit or cancel them, provided your order has not already been dispatched from our warehouse. This could range from 1-6 days and will depend on stock availability.
Email us at info@quercusnursery.co.uk and we will work out the best course of action for you and your new plants.
Is there a minimum spend?
No. You are free to order as much or as little as you like.
I’m not happy with my plants. What are my next steps?
We’re sorry to hear this! Send us pictures of the problem on any form of social media, email info@quercusnursery.co.uk
We will try our best to rectify the problem and leave you with a solution you are happy with.
Does my plant arrive already potted?
All our plants arrive potted in a plastic nursery pot. Some of our plants arrive in decorative pots. This will be clearly stated on the plant’s specific page as to whether the decorative pot is included or not.
Do you offer a gift note option?
If you have any special requests, we’d love to hear from you. Our website does have a 'Add a gift note' section. Send us an email on info@quercusnursery.co.uk or message on our WhatsApp 07974241314 if you need anymore help.
Delivery
Can I pick my delivery date?
At this time we do not have an option for picking an exact date. If you’re in need of your order to arrive on a particular date, please email us at info@quercusnursery.co.uk and we will do our best to get your plants to you as soon as we can.
How will my delivery be tracked?
Your order will be delivered to you through APC shipping. You will receive an email or text message from APC shipping where you can rearrange delivery and pick a safe space. If you wish to receive notifications by text please enter your phone number at checkout.
How long will delivery take?
On most orders we have next day delivery. If you live in Belfast or Scotland this could take up to 48 hours. Depending on stock availability please allow up to 7 days. Please email us at info@quercusnursery.co.uk if you have any further questions on when to expect your order.
What is the price for delivery?
Delivery is £5.99 for next day. £13.95 for Scottish Highlands and Scottish Islands.
How are you environmentally friendly?
We try to be as environmentally friendly as possible. All our packaging is made from recycled materials and can be recycled further. Please recycle our packaging if possible.
Returns
Do you accept returns?
We accept returns on pots, accessories, crystals and candles if damaged. Unfortunately, we do not accept returns on our plants. If you’re not 100% happy please contact us at info@quercusnursery.co.uk and we will find a solution you are happy with. The return shipping will be at the customers own expense.
What is your refund policy?
We will treat each situation individually and work out the best solution for you. Please contact us on our email at info@quercusnursery.co.uk and we can assist further.
